Shipping

 

It is our pleasure to offer free shipping within the continental US.

International Shipments:  We typically ship International orders via FedEx, but may choose an alternate carrier depending on the destination address. Shipping charges do not include local duty or tariffs, which are the responsibility of the recipient. products are typically shipped via Fedex and UPS, at our discretion.  We will provide tracking information for your order prior to shipping.

Unless we have items in stock, many of our home decor products ship directly from our vendors and are subject to additional processing and shipping time. We will keep you posted on the estimated delivery schedule of your order.

Artwork: Original Artwork and Giclee Prints typically ship from our studio within 3-5 business days. We ship 8.5 x 11” prints flat and 13 x 19” and larger sized artwork rolled ( Rolled artwork is the safest way to transport larger works) Personalized Artwork is created just for you and typically ships within 10 business days. You will be sent a Proof to review and approve. We do not print without final Proof approval.

Damages 

 

We expertly package our products to reduce the risk of damage in transit. The vendors we work with are equally as fastidious about packaging. However, occasionally an item arrives damaged.  Please inspect your package carefully upon receipt.  If you notice your order has been damaged by the carrier upon delivery, please refuse the shipment and notify us within 24 hours and we will assist you with your order. If shipping damage is discovered after the goods have been received, or if your product arrives with a manufacturing defect, it’s important for you to notify us within 3 business days of receiving the goods so we can best assist you.

Returns

 

Our made to order products (Studio Collection Pillows, textiles, wallpaper & Art Prints) are created just for you and we do not accept returns on these items.  We offer samples of our textile and wallpaper collection for purchase on our website and strongly suggest you purchase samples of these products before buying to ensure they meet with your satisfaction.

Rugs / Silk Pillows:   We hope you will be delighted with your purchase, but if you should decide to return it, contact us within 3 business days of receiving your order and we will assist you with specific return instructions, which include us issuing you an R.M.A.# and directing you to use approved shipping carriers.  Rug returns must be repacked in original packaging and you will be responsible for covering all shipping costs (pre-paid freight as well as a 15% restocking fee) related to the return.